Support

From JargonWiki

The Jargon File Parts of this article are based on the Jargon File, v. 4.4.7, a public domain document of hacker jargon.

support

Usage: n.

support: n.

After-sale handholding; something many software vendors promise but few deliver. To hackers, most support people are useless -- because by the time a hacker calls support he or she will usually know the software and the relevant manuals better than the support people (sadly, this is not a joke or exaggeration). A hacker's idea of `support' is a têete-à-têete with the software's designer.

Sources

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